Privacy Policy

Talk To An Expert LLC ("TTAE," "we," "us," or "our") respects your privacy and is committed to protecting personal information collected through the Talk To An Expert platform, website, applications, scheduling tools, video consultation features, and related services.

01Introduction

This Privacy Policy explains how we collect, use, disclose, store, and protect information related to:

• clients and client companies;
• attorneys and law firms;
• website visitors;
• Platform users;
• individuals who communicate with us.

02Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

• the TTAE website;
• the TTAE platform;
• account registration;
• client intake forms;
• consultation scheduling;
• communications through the Platform;
• video consultation facilitation;
• payment and billing processes;
• customer support interactions;
• cookies and similar technologies.

This Privacy Policy does not govern information processed directly by attorneys outside the Platform or through their own systems, websites, email accounts, law firm tools, or client intake processes.

Independent attorneys may have their own privacy obligations and privacy policies.

03Role of TTAE

TTAE operates as a technology service provider that helps connect clients with independent attorneys for scheduled consultations.

TTAE does not:

• provide legal advice;
• determine the content of attorney-client communications;
• decide whether attorney-client privilege applies;
• control an attorney's legal judgment;
• act as your attorney or law firm.

Any attorney-client relationship exists solely between you and the independent attorney, if such relationship is formed.

04Information We Collect

We may collect the following categories of information.

4.1 Information You Provide Directly

Depending on how you use the Platform, we may collect:

• name;
• company name;
• job title;
• email address;
• phone number;
• billing address;
• account login information;
• consultation request details;
• scheduling information;
• messages and communications;
• documents or files you voluntarily upload;
• information about your legal or business issue that you choose to submit;
• attorney professional information, such as bar admission, jurisdiction, firm name, and practice area;
• customer support communications.

4.2 Payment Information

Payments are processed by third-party payment processors, including Stripe.

TTAE does not store full credit card numbers or complete payment card details.

We may receive and store limited payment-related metadata, such as:

• customer ID;
• subscription status;
• payment status;
• invoice information;
• transaction date;
• last four digits of a card, where provided by the payment processor;
• billing email;
• payment history.

4.3 Automatically Collected Information

When you access the Platform, we may automatically collect:

• IP address;
• device type;
• browser type;
• operating system;
• pages visited;
• features used;
• date and time stamps;
• referring URLs;
• log data;
• cookie identifiers;
• usage and performance data.

4.4 Information from Third Parties

We may receive information from:

• payment processors;
• scheduling tools;
• video consultation providers;
• cloud infrastructure providers;
• analytics tools;
• attorneys;
• client company representatives;
• service providers that help us operate the Platform.

05Attorney-Client Communications and Legal Data

Some information submitted through the Platform may relate to legal matters.

TTAE uses reasonable safeguards designed to protect consultation-related information and communications.

However:

• TTAE does not determine whether attorney-client privilege applies;
• the existence and scope of privilege are determined by the attorney and applicable law;
• submitting information through the Platform does not automatically create an attorney-client relationship;
• communications before attorney acceptance may not be privileged;
• TTAE may process consultation-related information as necessary to operate the Platform, provide support, maintain security, comply with law, and facilitate consultations.

06How We Use Information

We use personal information to:

• operate the Platform;
• create and manage accounts;
• verify users and attorneys;
• schedule consultations;
• facilitate video consultations;
• process payments and subscriptions;
• send invoices, receipts, and billing notices;
• provide customer support;
• communicate with users;
• maintain security;
• detect fraud, abuse, or unauthorized activity;
• improve Platform functionality;
• troubleshoot technical issues;
• comply with legal and regulatory obligations;
• enforce our Terms of Service;
• protect the rights, safety, and interests of TTAE, users, attorneys, and third parties.

07Third-Party Service Providers

TTAE uses third-party service providers to operate and improve the Platform.

These may include:

• Stripe for payment processing;
• Amazon Web Services — AWS for cloud hosting, infrastructure, data storage, and security-related services;
• Zoom for video consultations and related video communication functionality;
• email, support, analytics, monitoring, and security service providers;
• professional advisors, where necessary.

These providers may process personal information only as needed to provide services to TTAE or as otherwise permitted by law.

08Data Sharing and Disclosure

We may share information with:

• independent attorneys involved in your consultation;
• client company representatives authorized to use the account;
• payment processors;
• cloud hosting and infrastructure providers;
• video consultation providers;
• technology, support, analytics, and security vendors;
• professional advisors;
• legal or regulatory authorities when required by law;
• parties involved in a merger, acquisition, financing, restructuring, or sale of assets.

We may disclose information if we believe disclosure is necessary to:

• comply with law;
• respond to lawful requests;
• protect rights and safety;
• prevent fraud or abuse;
• enforce our agreements;
• protect the security of the Platform.

09No Sale of Personal Information

TTAE does not sell personal information.

TTAE does not sell attorney-client communications, legal consultation content, or uploaded legal matter content.

If TTAE later engages in activities that qualify as "selling" or "sharing" personal information under applicable privacy laws, we will update this Privacy Policy and provide required choices.

10Cookies and Tracking Technologies

TTAE may use cookies and similar technologies to:

• enable core Platform functionality;
• keep users logged in;
• improve user experience;
• analyze Platform usage;
• monitor performance;
• protect security;
• remember preferences.

You can control cookies through your browser settings.

Some Platform features may not function properly if cookies are disabled.

11Data Security

TTAE implements reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include:

• encryption in transit;
• encryption at rest where appropriate;
• access controls;
• authentication measures;
• secure cloud infrastructure;
• monitoring and logging;
• incident response procedures;
• limited access by authorized personnel and service providers.

No method of transmission or storage is completely secure. TTAE cannot guarantee absolute security.

12Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Platform;
• manage accounts;
• facilitate consultations;
• process payments;
• comply with legal, accounting, tax, and regulatory obligations;
• resolve disputes;
• enforce agreements;
• maintain security records;
• prevent fraud or abuse.

Retention periods may vary depending on the type of information, the user relationship, legal requirements, and operational needs.

13Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion of personal information;
• request a copy of personal information;
• opt out of certain processing activities;
• withdraw consent where processing is based on consent;
• appeal certain privacy decisions, where required by law.

To submit a request, contact us at: legal@talktoanexpert.com

We may need to verify your identity before responding.

Certain information may be exempt from deletion or access requests where retention is required by law, professional obligations, security needs, dispute resolution, or legitimate business purposes.

14California and U.S. State Privacy Notice

Depending on your state of residence, you may have additional rights under applicable U.S. privacy laws, including California privacy laws.

TTAE does not sell personal information.

TTAE does not knowingly collect personal information from individuals under 18.

Categories of personal information we may collect include:

• identifiers;
• commercial information;
• internet or network activity information;
• professional or employment-related information;
• payment-related metadata;
• communications and consultation-related information voluntarily provided by users.

We use and disclose these categories for the purposes described in this Privacy Policy.

15Children's Privacy

The Platform is not intended for individuals under the age of 18.

TTAE does not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18, we will take reasonable steps to delete it.

16International Users

TTAE is operated from the United States.

If you access the Platform from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate.

Data protection laws in those jurisdictions may differ from the laws of your country.

17Data Transfers and Service Providers

By using the Platform, you acknowledge that information may be processed by TTAE and its service providers, including AWS, Stripe, Zoom, and other vendors used to operate the Platform.

We take reasonable steps to ensure that service providers process information in a manner consistent with this Privacy Policy and applicable law.

18Legal Requests and Compelled Disclosure

If TTAE receives a subpoena, court order, government request, or other legal demand seeking disclosure of information, TTAE may disclose information if legally required.

Where legally permitted and reasonably practicable, TTAE may attempt to notify affected users so they may seek protective measures.

TTAE may limit disclosure to the information reasonably required by the legal request.

19Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on the Platform with a revised "Last Updated" date.

Your continued use of the Platform after an updated Privacy Policy is posted means you acknowledge the updated Policy.

20Contact Information

For privacy-related questions or requests, contact: